Monday, January 15, 2018

Story: No Name Paint

During my first year or two in a paint department, we had two guys come in with a used five-gallon paint bucket wanting more of it. Typically there is a label with the color's name on top, if not we can take some of the old paint and scan it with the computer eye though it's not as accurate. These guys had no lid and for some reason their bucket was crazy CLEAN. There was nothing I could use to get their color. The guy looks at me and says "why can't you do it, this is you guy's paint!" even though I had just explained why to him. That's one of the moments you hate working with the general public. A paint mixer is not a magician. 

8 comments:

  1. Sometimes it is more cost effective to simply start over with a color that is close, some people are not going to believe you no matter what you say, most likely the paint was from another manufacturer that the mixer didn't recognize.

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  2. Ha ha, you might enjoy these comics about the woes of customer service, Adam:

    http://calvinscanadiancaveofcool.blogspot.ca/2018/01/i-just-might-be-in-love-with-customer.html

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  3. Oh my gosh....don't you wish you could slap them with a wet paintbrush?

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  4. Sometimes no matter how much you explain, some people just don't get it.

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  5. What, you're NOT a magician??? Maybe a saint for working with the general public???

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  6. Candid camera? Could anyone really be THAT ignorant? Oh, wait... White House.

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